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ITIL v4: Identify the missing words in the following sentence.

The purpose of the ________ is to ensure that the organization continually co-creates value with all stakeholders in line with the organization’s objectives. Focus on value guiding principle Four dimensions of service management Service value system Service request management practice Service value system The purpose...
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ITIL v4: What is the starting point for optimization?

Securing stakeholder engagement Understanding the vision and objectives of the organization Determining where the most positive impact would be Standardizing practices and services Understanding the vision and objectives of the organization The first step of the principle optimize and automate is to understand and agree...
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ITIL v4: What should all continual improvement decisions be based on?

Details of how services are measured Accurate and carefully analyzed data An up-to-date balanced scorecard A recent maturity assessment Accurate and carefully analyzed data Accurate data, carefully analyzed and understood, is the foundation of fact-based decision-making for improvement. The continual improvement practice should be supported...
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