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ITIL V4 Foundation: Which practice includes the classification and ownership of queries and requests from users?

Which practice includes the classification and ownership of queries and requests from users? Service desk Incident management Change enablement Service level management Service desk Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and...

August 23, 2021 admin Certification Exams Questions, ITIL V4 Foundation No Comment

ITIL V4 Foundation: Which practice is responsible for moving components to live environments?

Which practice is responsible for moving components to live environments? Change enablementRelease managementIT asset managementDeployment management Change enablement Release management IT asset management Deployment management Deployment management The purpose of the deployment management practice is to move new or changed hardware, software, documentation, processes, or...