Home » Certification Exams Questions » ITIL v4: What type of change is most likely to be managed by the service request management practice?

OPTIONS

  • A normal change
  • An emergency change
  • A standard change
  • An application change

Answer:

A standard change

Explanation:

Fulfilment of service requests may include changes to services or their components. Usually these are standard changes. and standard changes are low-risk, preauthorized changes that are well understood, fully documented, and can be implemented without needing additional authorization. They are often initiated as service requests.

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