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ITIL V4: What is a standard change?

What is a standard change? A change that is well understood, fully documented and pre-authorized A change that needs to be assessed, authorized, and scheduled by a change authority A change that doesn’t need a risk assessment because it is required to resolve an incident...
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ITIL V4: Which is a recommendation of the service desk practice?

Which is a recommendation of the service desk practice? Service desks should avoid the use of automation. Service desks should be highly technical. Service desks should understand the wider organization. Service desks should be a physical team in a single fixed location. Service desks should...
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ITIL V4: Which ITIL concept describes governance?

Which ITIL concept describes governance? The seven guiding principles The four dimensions of service management The service value chain The service value system The service value system The components of the service value system are guiding principles, governance, service value chain, practices, and continual improvement.
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ITIL V4: Which is a purpose of the service desk practice?

Which is a purpose of the service desk practice? To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents To maximize the number of successful IT changes by ensuring risks are properly assessed To capture demand for incident resolution...
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ITIL V4: What is the purpose of the supplier management practice?

What is the purpose of the supplier management practice? To ensure that the organization’s suppliers and their performance are managed appropriately to support the seamless provision of quality products and services To align the organization’s practices and services with changing business needs through the ongoing...
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