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ITIL v4: Identify the missing word in the following sentence.

A customer is the role that defines the requirements for a service and takes responsibility for the ________ of service consumption. Outputs Outcomes Costs Risks Outcomes The customer role defines the requirements for a service and takes responsibility for the outcomes of service consumption.
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ITIL v4: Which statement about known errors is correct?

Known error is a problem that has been analyzed but has not been resolved. A known error is the cause of one or more problems. Known errors cause vulnerabilities, problems cause incidents. Known errors are managed by technical staff, problems are managed by service management...
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ITIL v4: Which statement about change authorization is correct?

A change authority should be assigned to each type of change and change model Centralizing change authorization to a single person is the most effective means of authorization The authorization of normal changes should be expedited to ensure they can be implemented quickly Standard changes...
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