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How to Improve Your CSAT Score?

A loyal customer is one who is satisfied. Loyalty is vital in the ever competitive business world. It costs seven times more to gain a new customer than it does to keep an existing one, so putting in the effort to assure continued satisfaction after a sale is completed is worthwhile. Many companies use the Customer Satisfaction Score, or CSAT, to measure the success of their customer relationships in order to better understand their customers. This KPI shows how well competent help matches consumer needs. Your survey results are used to gauge CSAT if you’ve ever been asked to go online following a customer care contact and score your engagement on a scale of one to five. You must grasp the most efficient techniques to get the CSAT needle on the proper track if you want to nurture happy and loyal customers. Here are a few pointers to ensure you’re taking the appropriate actions to improve your...
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LSSGB: Suggest what type of chart should managers use?

Encot produces computer chips for large medical and technological corporations. To determine the number of defective chips from each batch of inspected products, what type of chart should managers use? OPTIONS P chart R Chart C chart X chart ANSWER P chart EXPLANATION The p...
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LSSGB: In the theory of control charts, the distribution of the number of defects per unit follows very closely the:

OPTIONS Normal distribution Binomial distribution Chi-square distribution Poisson distribution ANSWER Poisson Distribution EXPLANATION The normal distribution relates to variable data and not attribute data. The chi-square distribution is used to make inferences regarding population variances. The binomial distribution is assumed for defectives. The Poisson distribution...
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LSSGB: Find the current sigma levels of the process

A company making rubber tires is evaluated on 5 opportunities per product. In 1000 products manufactured in a month if 100 defects are observed, the current sigma levels of the process is: OPTIONS 3.5 3.6 4 3.8 ANSWER 3.6 EXPLANATION Total Opportunities = 5000 Total...
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