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ITIL v4: Which guiding principle emphasizes the need to understand the flow of work in progress, identify bottlenecks, and uncover waste?

OPTIONS

Focus on value
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical

Answer:

Collaborate and promote visibility

Explanation:

Collaborate and promote visibility states Insufficient visibility of work leads to poor decision-making, which in turn impacts the organizations ability to improve internal capabilities. It will then become difficult to drive improvements as it will not be clear which ones are likely to have the greatest positive impact on results. To avoid this, the organization needs to perform such critical analysis activities as understanding the flow of work in progress identifying bottlenecks as well as excess capacity and uncovering waste.