Home » Certification Exams Questions » ITIL v4: Which practice provides support for managing feedback, compliments, and complaints from users?

OPTIONS

  • Change enablement
  • Service request management
  • Problem management
  • Incident management

Explanation:

The purpose of the service request management practice is to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. Each service request may include one or more of the following, i.e., feedback, compliments, and complaints (for example, complaints about a new interface or compliments to a support team).

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