ITIL v4: Which is the purpose of the monitoring and event management practice?
OPTIONS
- To ensure that accurate and reliable information about the configuration of services is available when and where it is needed.
- To systematically observe services and service components and record and report selected changes of state.
- To protect the information needed by the organization to conduct its business.
- To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
Answer:
To systematically observe services and service components and record and report selected changes of state
Explanation:
The purpose of the monitoring and event management practice is to systematically observe services and service components, and record and report selected changes of state identified as events.
