Home » Posts tagged "ITIL V 4" (Page 14)

ITIL V4: Which is a purpose of the service desk practice?

Which is a purpose of the service desk practice? To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents To maximize the number of successful IT changes by ensuring risks are properly assessed To capture demand for incident resolution...
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ITIL V4: What is the purpose of the supplier management practice?

What is the purpose of the supplier management practice? To ensure that the organization’s suppliers and their performance are managed appropriately to support the seamless provision of quality products and services To align the organization’s practices and services with changing business needs through the ongoing...
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ITIL V4: Which describes the nature of the guiding principles?

Which describes the nature of the guiding principles? Guiding principles can guide an organization in all circumstances Each guiding principle mandates specific actions and decisions An organization will select and adopt only one of the seven guiding principles Guiding principles describe the processes that all...
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ITIL V4: Which is NOT usually included as part of incident management?

Which is NOT usually included as part of incident management? Scripts for collecting initial information about incidents Formalized procedures for logging incidents Detailed procedures for the diagnosis of incidents The use of specialized knowledge for complicated incidents Detailed procedures for the diagnosis of incidents This...
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