ITIL V4: How should an organization adopt continual improvement methods?
How should an organization adopt continual improvement methods?
OPTIONS
- Use a new method for each improvement the organization handles
- Select a few key methods for the types of improvement that the organization handles
- Build the capability to use as many improvement methods as possible
- Select a single method for all improvements that the organization handles
Answer:
Select a few key methods for the types of improvement that the organization handles
Explanation:
The guidance describes how there are many methods that can be used for improvement initiatives and warns against using too many. The guidance states It is a good idea to select a few key methods that are appropriate to the types of improvement the organization typically handles and to cultivate those methods.
