Home » Certification Exams Questions » ITIL V4: Which describes the nature of the guiding principles?

Which describes the nature of the guiding principles?

OPTIONS

  • Guiding principles can guide an organization in all circumstances
  • Each guiding principle mandates specific actions and decisions
  • An organization will select and adopt only one of the seven guiding principles
  • Guiding principles describe the processes that all organizations must adopt

Answer:

Guiding principles can guide an organization in all circumstances

Explanation:

A guiding principle is defined as a recommendation that can guide an organization in all circumstances and will guide organizations when adopting service management. They are not described as prescriptive or mandatory.

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