ITIL V4: Which is NOT usually included as part of incident management?
Which is NOT usually included as part of incident management?
OPTIONS
- Scripts for collecting initial information about incidents
- Formalized procedures for logging incidents
- Detailed procedures for the diagnosis of incidents
- The use of specialized knowledge for complicated incidents
Answer:
Detailed procedures for the diagnosis of incidents
Explanation:
This process does not usually include detailed procedures for how to diagnose, investigate, and resolve incidents.
