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Posts tagged "ITIL V 4" (Page 12)
1. It captures information that metrics can be based on 2. It ensures the organization meets defined service levels 3. It defines the workflows for service requests 4. It supports progress discussions 1 and 2 2 and 3 3 and 4 1 and 4 1...
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September 24, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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By determining service demand By using a combination of practices By using a single functional team By implementing process automation By using a combination of practices To convert inputs into outputs, the value chain activities use different combinations of ITIL practices.
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September 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Details of how services are measured Accurate and carefully analyzed data An up-to-date balanced scorecard A recent maturity assessment Accurate and carefully analyzed data Accurate data, carefully analyzed and understood, is the foundation of fact-based decision-making for improvement. The continual improvement practice should be supported...
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September 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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To ensure that accurate and reliable information about the configuration of services is available when and where it is needed. To systematically observe services and service components and record and report selected changes of state. To protect the information needed by the organization to conduct...
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September 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Cost Utility Warranty Risk Utility Utility is the functionality offered by a product or service.
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September 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Greater ability to focus on customer experience when personal contact is needed Decrease in self-service incident logging and resolution Increased ability to focus on fixing technology instead of supporting people Elimination of the need to escalate incidents to support teams Greater ability to focus on...
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September 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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A tangible or intangible deliverable that is produced by carrying out an activity The assurance that a product or service will meet agreed requirements A possible event that could cause harm or make it more difficult to achieve objectives The functionality offered by a product...
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September 22, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Value An outcome Warranty A service offering A service offering Service providers define combinations of goods, access to resources and service actions, to address the needs of different consumer groups. These combinations are called service offerings.
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September 22, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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What should be done first when applying the focus on value guiding principle? Identify the outcomes that the service facilitates Identify all suppliers and partners involved in the service Determine who the service consumer is in each situation Determine the cost of providing the service...
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September 15, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Try to create a solution for every exception Understand how each element contributes to value creation Ignore the conflicting objectives of different stakeholders Start with a complex solution, then simplify Understand how each element contributes to value creation The keep it simple and practical guiding...
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September 15, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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