ITIL V4: Which value chain activity ensures people understand the organization’s vision?
Which value chain activity ensures people understand the organization’s vision?
OPTIONS
- Improve
- Plan
- Deliver and support
- Obtain or build
Explanation:
Plan
Answer:
The purpose of the plan value chain activity is to ensure a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services across the organization.
