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ITIL v4: Which practice alignes the organization’s practices and services with the changing business needs?

Service-level management Service-configuration management Relationship management Continual improvement Continual improvement The purpose of the continual improvement practice is to align the organization’s practices and services with changing business needs through the ongoing identification and improvement of services, service components, practices, or any element involved in...
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ITIL v4: What is a standard change?

A change that needs to be scheduled, assessed, and authorized following a defined process A change that is typically implemented as a service request A high-risk change that needs approval A change that must be implemented as soon as possible A change that is typically...
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ITIL v4: Which is the best example of an emergency change?

The implementation of a planned new release of a software application A low-risk computer upgrade implemented as a service request The implementation of a security patch to a critical software application A scheduled major hardware and software implementation The implementation of a security patch to...
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