ITIL v4: A major incident has been closed, but there is a risk that it might happen again. How should this incident be logged and managed?
OPTIONS
- As a change request
- As a service request
- As an event
- As a problem
Answer:
As a problem
Explanation:
One of the problem identification activities is to identify and log problems, that is to raise a problem record during major incident, and identify the risk of an incident recurring.
