ITIL v4: In which two situations should ITIL guiding principles should be considered?

1. In every initiative
2. In relationships with all stakeholders
3. Except in specific initiatives where the principle is relevant
4. Only in specific stakeholder relationships where the principle is relevant

OPTIONS

• 1 and 2
• 2 and 3
• 3 and 4
• 1 and 4

Answer:

1 and 2

Explanation:

The guiding principles are universally applicable to practically any initiative and to all relationships with stakeholder groups