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Students have access to the activity resources on a learning platform. Students use Word to edit their writing, tracking their changes as they go. Students have the option to use ICT to complete an activity. Students use ICT directly to complete all or part of...
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September 22, 2021 admin
Certification Exams Questions, MCE - Microsoft Certified Educator, Technology Literacy Educators (62-193)
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The skills of knowledge representation are often considered “critical thinking”. Incorrect
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September 22, 2021 admin
Certification Exams Questions, MCE - Microsoft Certified Educator, Technology Literacy Educators (62-193)
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The duration of an electronic chat is considered in evaluating extended communication. Correct Incorrect Incorrect
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September 22, 2021 admin
Certification Exams Questions, MCE - Microsoft Certified Educator, Technology Literacy Educators (62-193)
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A tangible or intangible deliverable that is produced by carrying out an activity The assurance that a product or service will meet agreed requirements A possible event that could cause harm or make it more difficult to achieve objectives The functionality offered by a product...
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September 22, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Value An outcome Warranty A service offering A service offering Service providers define combinations of goods, access to resources and service actions, to address the needs of different consumer groups. These combinations are called service offerings.
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September 22, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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What should be done first when applying the focus on value guiding principle? Identify the outcomes that the service facilitates Identify all suppliers and partners involved in the service Determine who the service consumer is in each situation Determine the cost of providing the service...
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September 15, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Try to create a solution for every exception Understand how each element contributes to value creation Ignore the conflicting objectives of different stakeholders Start with a complex solution, then simplify Understand how each element contributes to value creation The keep it simple and practical guiding...
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September 15, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Continual improvement Service request management Service level management Change enablement 1 and 2 2 and 3 3 and 4 1 and 4 1 and 4 (1) Problem management activities can identify improvement opportunities in all four dimensions of service management. Solutions can in some cases...
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September 15, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which is NOT a key focus of the information and technology dimension? Security and compliance Communication systems and knowledge bases Workflow management and inventory systems Roles and responsibilities Roles and responsibilities The organizations and people dimension of a service covers roles and responsibilities, formal organizational...
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September 15, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which of the following describes outcomes? Tangible or intangible deliverables Functionality offered by a product or service Results desired by a stakeholder Configuration of an organization’s resources Results desired by a stakeholder An outcome is a result for a stakeholder enabled by one or more...
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September 15, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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