ITIL V4: Which of the following practices are typically involved in the implementation of a problem resolution?
- Continual improvement
- Service request management
- Service level management
- Change enablement
OPTIONS
- 1 and 2
- 2 and 3
- 3 and 4
- 1 and 4
Answer:
1 and 4
Explanation:
(1) Problem management activities can identify improvement opportunities in all four dimensions of service management. Solutions can in some cases be treated as improvement opportunities, so they are included in a continual improvement register (CIR), and continual improvement techniques are used to prioritize and manage them. (4) Error control also includes identification of potential permanent solutions which may result in a change request for implementation of a solution.
