ITIL V4: What should be done first when applying the focus on value guiding principle?
What should be done first when applying the focus on value guiding principle?
OPTIONS
- Identify the outcomes that the service facilitates
- Identify all suppliers and partners involved in the service
- Determine who the service consumer is in each situation
- Determine the cost of providing the service
Answer:
Determine who the service consumer is in each situation
Explanation:
The first step in focusing on value is knowing who is being served. In each situation, the service provider must determine who the service consumer is.
