ITIL V4: Which is NOT a key focus of the information and technology dimension?
Which is NOT a key focus of the information and technology dimension?
OPTIONS
- Security and compliance
- Communication systems and knowledge bases
- Workflow management and inventory systems
- Roles and responsibilities
Answer:
Roles and responsibilities
Explanation:
The organizations and people dimension of a service covers roles and responsibilities, formal organizational structures, culture, and required staffing and competencies, all of which are related to the creation, delivery, and improvement of a service.
