Home » Certification Exams Questions » ITIL V4: Which is NOT a key focus of the information and technology dimension?

Which is NOT a key focus of the information and technology dimension?

OPTIONS

  • Security and compliance
  • Communication systems and knowledge bases
  • Workflow management and inventory systems
  • Roles and responsibilities

Answer:

Roles and responsibilities

Explanation:

The organizations and people dimension of a service covers roles and responsibilities, formal organizational structures, culture, and required staffing and competencies, all of which are related to the creation, delivery, and improvement of a service.

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