ITIL V4: Which of the following describes outcomes?
Which of the following describes outcomes?
OPTIONS
- Tangible or intangible deliverables
- Functionality offered by a product or service
- Results desired by a stakeholder
- Configuration of an organization’s resources
Answer:
Results desired by a stakeholder
Explanation:
An outcome is a result for a stakeholder enabled by one or more outputs. The definition of a service describes how the value of a service enables value co-creation by facilitating outcomes that customers want to achieve.
