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An IT organization has engaged a consultant to help them plan improvements. The consultant has reviewed documents and interviewed staff to understand the organization’s vision and its current state. What should the consultant and the organization do next? OPTIONS Agree to a high-level direction for...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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1. Some practices provide governance to evaluate, direct, and monitor a value stream 2. Some practices are involved in the activities of a value stream 3. Some practices provide information to support decisions in the value stream 4. Some practices are focused on the steps...
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Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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A government agency is struggling to modernize its business processes to meet emerging demand for digital services. The culture is strongly driven by policies, and internal users complain that it can take days or weeks for even simple IT requests. Which is the best approach...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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An IT department is defining success factors to support the goal of reducing business risks for customers. What is a suitable success factor for the IT department to support this goal? OPTIONS IT risks are prioritized based on how they contribute to business risks Risks...
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Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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A small university is expanding its market reach by introducing a distance-learning offering. Previously, solutions were only developed internally. Therefore, the IT department is struggling with establishing working relationships with cloud providers needed for the new offering. Which of the four dimensions would best help...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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An organization is adopting agile methodologies. The IT department is centralized at the corporate office. The infrastructure operations manager is frustrated with the development teams using agile because they are not following any established standards. What is the best method of communication to improve the...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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A CIO is trying to gain funding and executive level support for an enterprise data warehouse. Which is the best approach for gaining support for the new IT service? OPTIONS Develop a value stream map detailing how existing IT staff and systems can be leveraged...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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A company in a highly competitive market is looking closely at internal operations to ensure all activities are producing the highest business value possible. The CIO has been asked to demonstrate how IT services are aligned with company objectives. Which approach will ensure IT services...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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1. A clear picture of how value is co-created 2. Clear policies and procedures for daily operations 3. Measures and reports to demonstrate performance 4. Description of how the organization runs itself OPTIONS 1 and 2 2 and 3 3 and 4 1 and 4...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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