Which is the most appropriate approach?
A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a sensitive way. Which is the most appropriate approach?
OPTIONS
- Use instant messaging for both communicating and receiving feedback to ensure a quick response for all affected staff
- Use a combination of communication methods and ensure that a feedback mechanism is included that allows anonymity to be maintained
- Send an email to the affected staff and ensure that as much detail as possible is included
- Use a mix of communication methods and ensure that any feedback received is shared openly on a public forum
ANSWER
Use a combination of communication methods and ensure that a feedback mechanism is included that allows anonymity to be maintained
EXPLANATION
In this case, the communication must be managed in a sensitive way. Combining communication methods and providing a method for anonymous feedback is the most appropriate in this case. Multiple channels could be needed, based on the type of feedback and the need for privacy or anonymity for those submitting it.
