Which of the four dimensions would best help resolve this challenge?
A small university is expanding its market reach by introducing a distance-learning offering. Previously, solutions were only developed internally. Therefore, the IT department is struggling with establishing working relationships with cloud providers needed for the new offering. Which of the four dimensions would best help resolve this challenge?
OPTIONS
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
ANSWER
Partners and suppliers
EXPLANATION
Although all the dimensions are interrelated, the question specifically identifies the challenges of establishing working relationships with new partners and suppliers, making this dimension the best fit. The partners and suppliers dimension recommends that service providers should carefully consider how and when to engage a partner or supplier, and should diligently manage the relationship with the supplier alongside the services being supplied.
