Category: Certification Exams Questions

OPTIONS The cost of providing the service and the cost of improving the service The cost introduced by the service and the cost removed by the service The cost of creating the service and the cost charged for the service The cost of applications and...

An organization has a vision to become the manufacturer which sells the most number of cars globally. The organization is considering many improvements and wants to prioritize the improvement outcomes. Which improvement initiative should be given the highest priority? OPTIONS A low-cost, low-effort investment to...

An organization is looking for a way to optimize decision-making in order to increase performance and keep risks under control. Which solution would support these objectives? OPTIONS Ensure that all decisions are made by a small group of high-ranking authorities Delegate as much management decision-making...

OPTIONS Each practice may include several value streams Each value stream may be supported by multiple practices Each practice contributes to a single value stream Every value stream contributes to multiple practices ANSWER Each value stream may be supported by multiple practices EXPLANATION As each...

OPTIONS When it creates the possibility of increased value When implementing a new artificial intelligence solution When directed to by the GRC function When collecting data as a part of a maturity assessment ANSWER When it creates the possibility of increased value EXPLANATION An organization...

An organization is undergoing a digital transformation. One of their objectives is to increase customer engagement through the new digital services. Senior management believes the IT department is not evolving fast enough to deliver on the new organizational vision. Which IT management action is most...

A consultant analysing an IT organization’s maturity has identified that many of the activities were carried out ad-hoc, and there was significant variance in how work was being performed. The consultant also identified that a lot of the work was unnecessary for the successful delivery...

An organization in a highly-regulated industry is considering adopting agile practices. The management team is concerned with maintaining compliance to regulatory requirements while empowering teams at every level to make key decisions. Which approach would most likely help the company overcome this challenge? OPTIONS Establish...

A service desk team is consistently receiving poor customer feedback that highlights a slow and ineffective service. Which is the best way to carry out an assessment that focuses on an appropriate scope and discovers what is contributing to the poor service? OPTIONS The assessment...