Which is the best approach?
A government agency is struggling to modernize its business processes to meet emerging demand for digital services. The culture is strongly driven by policies, and internal users complain that it can take days or weeks for even simple IT requests. Which is the best approach to reduce strict conformance to policy and procedure, and allow IT staff some flexibility in achieving better business outcomes?
OPTIONS
- Develop a training program to help staff understand the current policies, and emphasize the consequences of not complying with the policies
- Develop a set of guidelines that provide recommended practices, and communicate that the primary goal is to achieve the results while not openly violating the policy
- Informally communicate to IT staff that they do not need to conform to the policies that would cause delays
- Adopt a more flexible culture, eliminate policies, and empower staff to make independent decisions quickly
ANSWER
Develop a set of guidelines that provide recommended practices, and communicate that the primary goal is to achieve the results while not openly violating the policy
EXPLANATION
This answer focuses on the development of guidelines for the IT staff. This supports the objective to reduce strict adherence to the policy, which is accomplished through establishing guidelines that provide recommendations that allow some discretion in their use.
