Which statement about a change authority is correct? A single change authority should be assigned to authorize all types of change and change models A change authority should be assigned for each type of change and change model Normal changes are pre-authorized and do not...
Read More
August 25, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
Which describes the nature of the guiding principles? Guiding principles can guide an organization in all circumstances Each guiding principle mandates specific actions and decisions An organization will select and adopt only one of the seven guiding principles Guiding principles describe the processes that all...
Read More
August 25, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
Which is NOT usually included as part of incident management? Scripts for collecting initial information about incidents Formalized procedures for logging incidents Detailed procedures for the diagnosis of incidents The use of specialized knowledge for complicated incidents Detailed procedures for the diagnosis of incidents This...
Read More
August 25, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
The purpose of the information security management practice is to __ the organization’s information. Store Provide Audit Protect Protect The purpose of the information security management practice is to protect the information needed by the organization to conduct its business. This includes understanding and managing...
Read More
August 25, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
Which guiding principle recommends collecting data before deciding what can be reused? Focus on value Start where you are Keep it simple and practical Progress iteratively with feedback Start where you are The start where you are guiding principle recommends that services and methods already...
Read More
August 25, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
Which practice is the responsibility of everyone in the organization? Service level management Change enablement Problem management Continual improvement Continual improvement Continual improvement is everyone’s responsibility and the commitment to and practice of continual improvement must be embedded into every fiber of the organization.
Read More
August 25, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
Which would be supported by the service request management practice? A request to authorize a change that could have an effect on a service A request from a user for something which is a normal part of service delivery A request to restore service after...
Read More
August 25, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
Which guiding principle recommends that the four dimensions of service management are considered? Think and work holistically Progress iteratively with feedback Focus on value Keep it simple and practical Think and work holistically The think and work holistically guiding principle advises that all aspects of...
Read More
August 25, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
Which practice provides a single point of contact for users? Incident management Change enablement Service desk Service request management Service desk The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point...
Read More
August 25, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
Which role submits service requests? The user, or their authorized representative The customer, or their authorized representative The sponsor, or their authorized representative The supplier, or their authorized representative The user, or their authorized representative The purpose of the service request management practice is to...
Read More
August 23, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
