Home » Certification Exams Questions » ITIL V4: Which would be supported by the service request management practice?

Which would be supported by the service request management practice?

OPTIONS

  • A request to authorize a change that could have an effect on a service
  • A request from a user for something which is a normal part of service delivery
  • A request to restore service after a service interruption
  • A request to investigate the cause of multiple related incidents

Answer:

A request from a user for something which is a normal part of service delivery

Explanation:

A service request is a request from a user or a user’s authorized representative that initiates a service action which has been agreed as a normal part of service delivery.

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