Continual improvement Service request management Service level management Change enablement 1 and 2 2 and 3 3 and 4 1 and 4 1 and 4 (1) Problem management activities can identify improvement opportunities in all four dimensions of service management. Solutions can in some cases...
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September 15, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which is NOT a key focus of the information and technology dimension? Security and compliance Communication systems and knowledge bases Workflow management and inventory systems Roles and responsibilities Roles and responsibilities The organizations and people dimension of a service covers roles and responsibilities, formal organizational...
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September 15, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Which of the following describes outcomes? Tangible or intangible deliverables Functionality offered by a product or service Results desired by a stakeholder Configuration of an organization’s resources Results desired by a stakeholder An outcome is a result for a stakeholder enabled by one or more...
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September 15, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Any change of state that has significance for the management of a service or other configuration item Any component that needs to be managed in order to deliver an IT service An unplanned interruption to a service or reduction in the quality of a service...
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September 15, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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What is the definition of change? To add, modify, or remove anything that could have a direct or indirect effect on services To ensure that accurate and reliable information about the configuration of services is available To make new and changed services and features available...
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September 15, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively? OPTIONS A change request is submitted to change enablement Problem management restores the service as soon as possible The problem remains in the known error status...
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September 15, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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