ITIL V4: What is the definition of change?
What is the definition of change?
OPTIONS
- To add, modify, or remove anything that could have a direct or indirect effect on services
- To ensure that accurate and reliable information about the configuration of services is available
- To make new and changed services and features available for use
- To move new or changed hardware, software, or any other component to live environments
Answer:
To add, modify, or remove anything that could have a direct or indirect effect on services
Explanation:
A change is the addition, modification, or removal of anything that could have a direct or indirect effect on services.
