ITIL V4: What is a standard change?
What is a standard change?
OPTIONS
- A change that is well understood, fully documented and pre-authorized
- A change that needs to be assessed, authorized, and scheduled by a change authority
- A change that doesn’t need a risk assessment because it is required to resolve an incident
- A change that is assessed, authorized, and scheduled as part of continual improvement
Answer:
A change that is well understood, fully documented and pre-authorized
Explanation:
These are low-risk, pre-authorized changes that are well understood and fully documented, and can be implemented without needing additional authorization. They are often initiated as service requests, but may also be operational changes. When the procedure for a standard change is created or modified, there should be a full risk assessment and authorization as for any other change. This risk assessment does not need to be repeated each time the standard change is implemented; it only needs to be done if there is a modification to the way it is carried out.
