ITIL v4: Which statement about the service desk practice is correct?
OPTIONS
- It provides a link with stakeholders at strategic and tactical levels
- It carries out change assessment and authorization
- It investigates the cause of incidents
- It needs a practical understanding of the business processes
Answer:
It needs a practical understanding of the business processes
Explanation:
Another key aspect of a good service desk is its practical understanding of the wider organization, the business processes, and the users.
