ITIL v4: What is a standard change?

A change that needs to be scheduled, assessed, and authorized following a defined process A change that is typically implemented as a service request A high-risk change that needs approval A change that must be implemented as soon as possible A change that is typically...
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ITIL v4: Which is the best example of an emergency change?

The implementation of a planned new release of a software application A low-risk computer upgrade implemented as a service request The implementation of a security patch to a critical software application A scheduled major hardware and software implementation The implementation of a security patch to...
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