Home » Certification Exams Questions » ITIL v4: Define a Problem.

OPTIONS

  • An unplanned interruption to a service or reduction in the quality of a service
  • A cause, or potential cause, of one or more incidents
  • A problem that has been analyzed and has not been resolved
  • Any change of state that has significance for the management of a service or other configuration item (CI)

ANSWER

A cause, or potential cause, of one or more incidents

EXPLANATION

The definition of problem is a cause, or potential cause, of one or more incidents.

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