ITIL v4: Which of the guiding principle is primarily concerned with end-to-end service delivery?
OPTIONS
- Focus on value
- Think and work holistically
- Optimize and automate
- Collaborate and promote visibility
ANSWER
Think and work holistically
EXPLANATION
Taking a holistic approach to service management includes establishing an understanding of how all the parts of an organization work together in an integrated way. It requires end-to-end visibility of how demand is captured and translated into outcomes
