ITIL v4: Which practice needs people who understand complex systems and have creative and analytical skills?
OPTIONS
- Change enablement
- Service-level management
- Service request management
- Problem management
ANSWER
Problem management
EXPLANATION
People responsible for diagnosing problems often need the ability to understand complex systems and to think about how different failures might have occurred. Developing this combination of analytical and creative ability requires mentoring and time as well as suitable training.
