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Which approach would most likely help the company overcome the challenge?

An organization in a highly-regulated industry is considering adopting agile practices. The management team is concerned with maintaining compliance to regulatory requirements while empowering teams at every level to make key decisions. Which approach would most likely help the company overcome this challenge? OPTIONS Establish...
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Which is the best way to carry out?

A service desk team is consistently receiving poor customer feedback that highlights a slow and ineffective service. Which is the best way to carry out an assessment that focuses on an appropriate scope and discovers what is contributing to the poor service? OPTIONS The assessment...
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What should the consultant and the organization do next?

An IT organization has engaged a consultant to help them plan improvements. The consultant has reviewed documents and interviewed staff to understand the organization’s vision and its current state. What should the consultant and the organization do next? OPTIONS Agree to a high-level direction for...
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Which two statements about practices are correct?

1. Some practices provide governance to evaluate, direct, and monitor a value stream 2. Some practices are involved in the activities of a value stream 3. Some practices provide information to support decisions in the value stream 4. Some practices are focused on the steps...
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Which is the best approach?

A government agency is struggling to modernize its business processes to meet emerging demand for digital services. The culture is strongly driven by policies, and internal users complain that it can take days or weeks for even simple IT requests. Which is the best approach...
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Which of the four dimensions would best help resolve this challenge?

A small university is expanding its market reach by introducing a distance-learning offering. Previously, solutions were only developed internally. Therefore, the IT department is struggling with establishing working relationships with cloud providers needed for the new offering. Which of the four dimensions would best help...
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Which is the most appropriate approach?

A service provider is planning a major change to its services and the way it delivers them. The project will include many changes to the working practices of staff. The service provider expects resistance to these changes and would like to manage communication in a...
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