OPTIONS An unplanned interruption to a service or reduction in the quality of a service A cause, or potential cause, of one or more incidents A problem that has been analyzed and has not been resolved Any change of state that has significance for the...
Read More
October 4, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
OPTIONS Change enablement Service-level management Service request management Problem management ANSWER Problem management EXPLANATION People responsible for diagnosing problems often need the ability to understand complex systems and to think about how different failures might have occurred. Developing this combination of analytical and creative ability...
Read More
October 4, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
OPTIONS Paying for the service Managing server hardware Reducing communication constraints Managing staff availability ANSWER Reducing communication constraints EXPLANATION It is the duty of the provider to manage the level of risk on behalf of the consumer. This should be handled based on a balance...
Read More
October 4, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
OPTIONS An organization should always use a single technique to ensure metrics are consistent An organization should always use a strength, weakness, opportunity, and threat (SWOT) analysis An organization should always develop competencies in methodologies and techniques that will meet their needs An organization should...
Read More
October 4, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
OPTIONS Each iteration should be designed before starting the initiative and implemented without feedback Feedback should only be taken into account when one iteration fails to meet its objective Feedback should be reduced for large improvements as it is unlikely that circumstances will change Each...
Read More
October 4, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
The management of information security incidents usually requires _______. OPTIONS Immediate escalation Specialist teams A separate process Third-party support Answer: A separate process EXPLANATION There are usually separate processes for managing major incidents, and for managing information security incidents
Read More
October 4, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
Service management Continual improvement A service An IT asset A service EXPLANATION Definition of service is a means of enabling value cocreation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.
Read More
October 4, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
Organizations and people Partners and suppliers Information and technology Value streams and processes Information and technology As part of the information component of the dimension, organizations should consider how the information and knowledge assets will be protected, managed, archived, and disposed.
Read More
October 4, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
No Comment
The tax rates under the new tax regime and the existing tax regime are: New slab rates Existing slab rates Income from Rs 2.5 lakh to Rs 5 lakh 5% Income from Rs 2.5 lakh to Rs 5 lakh 5% Income from Rs...
Read More
October 1, 2021 admin
Financial & Accounting, Income Tax & Tax Return
No Comment
The tax payable under both the latest and the existing regimes without claiming deductions and exemptions is as below. Please note that the new tax regime does not allow 70 deductions and exemptions. Annual income Tax under the existing regime (Rs) Tax under the new...
Read More
October 1, 2021 admin
Financial & Accounting, Income Tax & Tax Return
No Comment