ITIL v4: What is a means of enabling value cocreation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?
OPTIONS
- Service management
- Continual improvement
- A service
- An IT asset
Answer:
A service
EXPLANATION
Definition of service is a means of enabling value cocreation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.
