Home » Certification Exams Questions » Which is the best approach to optimize workflow in the IT department?

A small, highly reactive IT department has struggled to balance the need to respond to incidents and challenging operational demands while managing project work. As a result, customer commitments are regularly missed, with customers frequently calling to check on the status of work requests. Which is the best approach to optimize workflow in the IT department?

OPTIONS

  • Developing a business case for establishing a project management office
  • Establishing clear organizational priorities to guide the IT staff’s actions
  • Implementing a basic Kanban board to make work visible
  • Empowering IT staff with more decision-making authority

ANSWER

Implementing a basic Kanban board to make work visible

EXPLANATION

Making work visible by using a simple Kanban board is easy and risk-free to implement, it asks no change of the current process, scales very well and does not generate extra costs on application. It helps to manage and measure workflows.

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You need someone on your team who will work across value streams and programs to help provide the strategic technical direction that can optimize portfolio outcomes. What portfolio-level must you fill?
Who is responsible for managing the Portfolio Kanban?
What portfolio-level role takes responsibility for coordinating portfolio Epics through the Portfolio Kanban system?
Which role accepts Capabilities as complete?
Who is responsible for the Solution Backlog?
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