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Posts tagged "ITIL" (Page 6)
The management of an IT service provider believes that while their staff is well-trained, enthusiastic, and cooperative, their work often puts them in conflict with each other. The management team believes this is because staff performance measurement is not aligned with the organization’s strategy. Which...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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OPTIONS Formally documenting statements of management expectations Enhancing the ability of a service or product to deliver value Creating a method of achieving a service provider goal Guiding the service provider organization ANSWER Enhancing the ability of a service or product to deliver value EXPLANATION...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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An office supply company has launched a new portal for corporate customers with the goal of increasing repeat business by evaluating buying patterns and making proactive purchase recommendations. Which performance indicator best measures if the goal is being met? OPTIONS The availability of the new...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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A new technology company has experienced rapid growth and success. The management wants to introduce a holistic approach to continual improvement that ensures all improvement efforts are coordinated and support the company mission. Which two approaches would BEST support this objective? 1. Assign responsibility for...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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The CIO of a large multinational organization has received complaints that work is slowing down as staff is often overwhelmed when trying to comply with controls. This is creating unintended and undesirable effects in other parts of the organization. In response, the CIO has asked...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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A network security engineer is defining the controls needed to protect firewalls. What is the first thing they should do to determine the correct controls? OPTIONS Review existing firewall rules and controls to ensure that there has been no deterioration Review the risk register to...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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A CIO has made value stream mapping a key part of an overall IT improvement effort. A value stream map for existing services is being developed. Which approach would produce the best results? OPTIONS Hire process consultants to develop process maps, and minimize the involvement...
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January 5, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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OPTIONS The improve value chain activity An overall plan Customer requirements Feedback loops ANSWER Customer Requirements EXPLANATION Demand, which includes customer requirements, is the input to SVC.
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October 4, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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OPTIONS Collaborate and promote visibility Focus on value Start where you are Keep it simple and practical ANSWER Focus on value EXPLANATION An important element of value is the experience that service consumers have when they interact with the service and the service provider. This...
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October 4, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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OPTIONS Schedule, assess, authorize Diagnose, investigate, resolve Initiate, approve, fulfil Acknowledge, classify, own ANSWER Acknowledge, classify, own EXPLANATION Service desks provide a clear path for users to report issues, queries, and requests and have them acknowledged, classified, owned, and actioned.
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October 4, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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