ITIL v4: Why are the ITIL guiding principles used?
OPTIONS
- To help an organization make good decisions
- To direct and control an organization
- To identify activities that an organization must perform in order to deliver a valuable service
- To ensure that an organization’s performance continually meets stakeholders’ expectations
Answer:
To help an organization make good decisions
Explanation:
The guiding principles defined here embody the core messages of ITIL and of service management in general, supporting successful actions and good decisions of all types and at all levels.
