Home » Certification Exams Questions » ITIL v4: Which activity is carried out as a part of problem management?

OPTIONS

  • Creating incident records
  • Diagnosing and resolving incidents
  • Escalating incidents to a support team for resolution
  • Trend analysis of incident records

Answer:

Trend analysis of incident records

Explanation:

A trend analysis of incident records is conducted as part of problem management.

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