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ITIL v4: Which statement about outputs is correct?

OPTIONS

They consist of several outcomes
They capture customer demand for services
They contribute to the achievement of outcomes
They describe how the service performs

Answer:

They contribute to the achievement of outcomes

Explanation:

Outputs contribute to the achievement of outcomes, which are results for a stakeholder enabled by one or more outputs.

September 29, 2021 admin Certification Exams Questions, ITIL V4 Foundation No Comment ITIL, ITIL Foundation, ITIL V 4

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