ITIL V4: Which statement about a CIR is correct?

OPTIONS

• It should be managed at the senior level of the organization
• It should be used to capture user demand
• There should only be one for the whole organization
• It should be reprioritized as ideas are documented

ANSWER

It should be reprioritized as ideas are documented

EXPLANATION

As new ideas are documented, CIRs are used to constantly reprioritize improvement opportunities. CIRs provide additional value because they help to make things visible.