ITIL V4: Which one of the below is a part of service provision?
OPTIONS
- The management of resources configured to deliver the service
- The management of resources needed to provide the service
- The grouping of one or more services based on one or more products
- The joint activities performed to ensure continuous value cocreation
ANSWER
The management of resources configured to deliver the service
EXPLANATION
Service provision refers to activities performed by an organization to provide services. It includes management of resources configured to deliver the service, access to these resources for users, fulfilment of the agreed service actions, service performance management, and continual improvement. It may also include the supply of goods.
