ITIL v4: Which of the below statements about emergency changes is correct?
OPTIONS
- The testing of emergency changes can be eliminated in order to implement the change quickly
- The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
- Emergency changes should be authorized and implemented as service requests
- Emergency changes must be fully documented before authorization and implementation
Answer:
The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
Explanation:
Emergency changes are changes that must be implemented as soon as possible, for example to resolve an incident or implement a security patch. Emergency changes are not typically included in a change schedule and the process for assessment and authorization is expedited to ensure that they can be implemented quickly.
