ITIL v4: Which approach is correct when applying the guiding principle keep it simple and practical?
OPTIONS
- Only add controls and metrics when they are needed
- Design controls and metrics first, then remove those not adding value
- Design controls and metrics and add them individually until all are implemented
- Only add controls and metrics that are required for compliance
Answer:
Only add controls and metrics when they are needed
Explanation:
When designing or improving service management, it is better to start with an uncomplicated approach and then add controls, activities, or metrics when they are truly needed.
